Lobby Ambassador - Front Office - InterContinental® Dubai Festival City

Do you see yourself as a Lobby Ambassador for InterContinental Hotels® Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

       

A little taste of your day-to-day


* Deliver a warm and genuine welcome to ensure every guest’s experience begins memorably.


* · Recognize and acknowledge IHG One Rewards members and returning guests, both in person and over the phone.


* · Provide consistently professional, courteous, and engaging service at all times.


* · Offer Arabic coffee in the lobby as a traditional gesture of hospitality.


* · Support the Rooms Coordinator by preparing welcome cards and amenities.


* · Monitor guest satisfaction scores (GSI) and contribute to achieving targets through regular follow-ups and reviews.


* · Share clear and helpful information about the hotel’s facilities, services, and local attractions.


* · Create a welcoming atmosphere by engaging guests in warm and meaningful conversation.


* · Conduct courtesy calls to ensure guest satisfaction, address immediate needs, and enhance their overall stay experience.


* · Ensure smooth arrivals and departures, verifying identification, issuing room keys, and overseeing safety deposit box access.


* · Anticipate guest needs by recording preferences, managing messages, and responding promptly to requests, questions, and concerns.


* · Prioritize safety at all times by following hotel procedures, reporting incidents...