123013.Guest Experience Representative

GENERAL DESCRIPTION

Under the general direction of the Guest Experience Supervisor, the Guest Experience Representative (GER) plays a vital role in providing exceptional customer service in a community-facing environment at Tampa International Airport.

This position assists guests, passengers, and tenants by offering wayfinding, educational support, and information about airport facilities and services.

The GER also conducts airport tours, monitors safety systems, and actively engages with the public at various events, ensuring a positive experience for all airport users while promoting the Authority's mission and values.

This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.  Requires availability for emergency call-in.
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