Care Navigator

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:
Full time

Department:
Quality

All Locations:
79 Paris Street

Position Summary:
The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being.

The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.

Essential Duties and Responsibilities  


* Connect patients with concrete community resources, including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance, and immigration services.


* Provide 1:1 assistance to patients with form completion to access community resources and benefits when literacy or language is a barrier.


* Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services, and homeless shelters.


* Assist patients with complex medical needs in coordinating their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.


* Connect patients to and assist with accessing Social Security Disability and Department of Transitional Assistance benefits.

Assist with the application process, including interview accompaniment, application completion, and process follow-up.

Qualifications and Requirements


* Bachelor's Degree


* 1-2 years in a direct service role.

Experience with an underserved population is a plus


* Strong second language skills.

Spanish preferred.


* Ability to multitask with strong organization and time management skills.

Hourly Rate: Starts at $22 per hour, and up to $33 based on experience.

Benefits:


* MEDICAL, DENTAL, AND VISION COVERAGE


* LIFE AND DISABILITY INSURANCE


* 401(K) RETIREMENT PLAN
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