Content Designer Senior Associate

Join our team and make a significant impact through innovative content design, driving customer confidence and satisfaction.

Shape customer experiences in Digital with your expertise in content design principles.

As a Content Design Senior Associate in Digital, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services.

Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework.

Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.

Job Responsibilities


* Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.


* Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.


* Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.


* Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively.


* Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.


* Manage stakeholder reviews, including legal; articulate content rationale and decisions with clarity.

Required Qualifications, Capabilities, and Skills


* 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms.


* Experience in creating content architectures, storytelling, and clear and concise writing.


* Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.


* Experience with iterative design techniques, incorporating user feedback for continuous improvement.


* Proficient technical literacy in content platforms and understanding their impact on user experience.


* Adaptive learner in new financial services products and offerings.


* Excellent verbal and written communication skills.

Preferred Qualifications, Capabilities, and Skills


* Familiarity with Microsoft 365 suite, Figma, and Atlassian tools.


* Experience using LLM tools to drive efficiency in work.


* Familiarity with Agile development processes.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary det...