Credentialing Coordinator

What will your job look like?

The Credentialing Coordinator is responsible for obtaining and verifying appropriate credentialing documentation for all necessary MTM and/or Ride Right stakeholders including, but not limited to: Drivers, Members, vehicles, and Transportation Providers.  This is a critical function of our business and must be completed with a high level of accuracy.

Must be located in the PST or MST time zones.

The hours will be reflect Monday-Friday 8am-5pm pst with every 6th Saturday from 8am-12pm pst.

What you’ll do:


* Accurately follow the credentialing protocols of Network and Client contracts


* Review credentialing documents and determine whether compliance standards have been met;   escalate to Legal Department as necessary


* Ensure timely review of all documents


* Make educated approval decisions based on assessment results


* Lead calibration meetings in order to ensure compliance of stakeholders, nationwide


* Maintain adherence to MTM’s Service Agreements


* Maintain metrics related to credentialing activity


* Review the list of stakeholders that are currently not in compliance or those who are at-risk of becoming non-compliant and make appropriate determinations


* Audit to ensure stakeholder compliance and communicate any necessary updates


* Determine approval or rejection of stakeholder credentials


* Make process recommendations to Legal Department, in efforts to improve quality and process


* Audit contractual documents for accuracy and compliance


* Run sanction checks, as required

What you’ll need:

Experience, Education & Certifications:


* High School Diploma


* Previous customer service experience


* Experience with data entry

Skills:


* The ability to retain knowledge of various governmental and company requirements for transportation providers and their supporting staff


* Maintain confidentiality and professionalism during all Client, Provider, and Company interactions


* Ability to identify and respond to customer needs and circumstances


* Ability to make educated decisions


* Ability to acquire and maintain in-depth knowledge of department process and procedures


* Strong attention to detail


* Exemplary communications skills


* Must have the ability to handle multiple tasks and situations effectively


* Knowledge of Microsoft systems such as Outlook, Excel, Word


* Ability to maintain high level of confidentiality


* Regular attendance is required

What’s in it for you:


* Health and Life Insurance Plans


* Dental and Vision Plans


* 401(k) with a company match


* Paid Time Off and Holiday Pay


* Maternity/Paternity Leave


* Casual Dress Environment


* Tuition Reimbursement


* MTM Perks Discount Program


* Leadership Mentoring Opportunities

Hourly Wage: $18.000

This information reflects the base salary pay range for this job based on cur...