Community Housing Assistant

Community Housing Assistant

Earn £25,500 per annum and great benefits including Health Cash Plan

Permanent, full time (37.5 hpw), typically Mon-Fri 9am to 5pm

Across South Tyneside

We can’t offer a CoS for this role

Home, a place where you belong

As our Community Housing Assistant (CHA), you’re the face-to-face customer support to our communities.

If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What you’ll do


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.


* You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.


* You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.


* You’ll carry out and record the routine safety and compliance checks in our buildings and communities.


* You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.

Why join us

We put people first.

That means a supportive manager, genuine career development and benefits that make life easier inside and outside of work.

Be part of one of the UK’s top 10 Great Places to Work! 

You have


* A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.


* A real passion for delivering excellent customer service and a genuine desire to help your customers.


* Confidence working collaboratively with colleagues in other parts of the business and external partners


* An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!


* The ability to use technology to navigate our systems and update customer records


* An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits


* This is a hybrid role and in an average week, you’ll spend about 3 days working from our communities in South Tyneside.


* Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 2 days in the office at One Strawberry Lane and 3 days working between our communities and from home.


* There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview


* We mainly work Monday to Friday and work occasional evenings to meet with customers.

The great news is that you’ll be able to shape your own diary.


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that...