Vice President, Business Manager - Card Product

The Card Product organization is a team of highly talented product and portfolio managers focused on building and launching card products and services at speed - with quality, intent, and a relentless focus on delivering products and services our customers trust and love.

We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.

As a Vice President, Business Management in the Card and Connected Commerce team, you will have two main focus areas: manage day-to-day business operations with a focus towards enhancing efficiency and effectiveness, and communicate business and product strategy and progress to leaders and stakeholders to build advocacy.

Job Responsibilities


* Manage Card Product Objectives & Key Results, KPIs and other key business results/metrics for the team - partnering across Card Product Team, Technology, Data & Analytics, Design & Customer Experience


* Manage the Card Product & Technology budget in partnership with Finance, tracking burn and delivery, ROI and managing headcount


* Manage key executive and stakeholder updates - responsible for leading material planning and creation in partnership with Product team and extended Quad (e.g., business unit reviews)


* Identify opportunities to help amplify our work across the organization and drive partnership with LOBs and Product teams.

Create compelling narratives to tell our story to gain support and engagement


* Manage the Card Controls reporting and issue/risk escalations in partnership with Controls, Risk, Legal & Compliance


* Manage the Card Product operating model - responsible for documentation, implementation, and ongoing strategy and planning for team and partner engagement


* Manage new hire onboarding and training, employee recognition and training


* Own end-to-end delivery of special projects that are critical to success but require deliverables beyond those covered by product owners and other team leads

Required qualifications, capabilities and skills


* 6+ years of experience in business management, strategy, financial services, or product management


* Proven track record in managing complex programs, driving change within large, highly matrixed organizations and managing stakeholders


* Ability to think strategically while still being comfortable diving into the details required to ensure successful execution


* Passion for understanding customer needs and demonstrated ability to drive business results


* Outstanding verbal and written communication


* Ability to thrive in ambiguous situations


* Proven track record of managing risk and controls


* Strong financial acumen with ability to understand and manage organizational financial metrics


* Bachelors or Masters in Business Management or comparable field of study

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve ...