Front of House Manager

About Us

The Liberty Hotel, a Marriott Luxury Collection Hotel, is rich with history and full of ornate architecture.

A full-service property that is committed to turning moments into memories for our guests.

We strive to offer competitive wages and benefits in comparison with other hotels in Boston.

We foster an incredible service culture with our associates.

We truly believe that by taking great care of our associates, in return, associates will take great care of our guests.

We empower our associates to achieve their fullest potential, to learn and grow with us in an environment that values internal promotion and other growth opportunities.

We are pleased to offer discounted commuter passes, incentive programs, pet insurance, Marriott room discounts for friends and family and many more.

We are seeking self-motivated, people-oriented individuals who value guest services.

We cherish people who are genuinely passionate about the true definition of hospitality.

If this sounds like you, come join our team!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Work in Tandem with our Front Office Manager in managing the Front Office (Bell, Door & Front Desk) operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities


* Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.


* Implement company and franchise programs.


* Prepare forecasts and reports and assist in the development of the Rooms Division budget.


* Monitor and maintain the front office systems and equipment to ensure their optimum performance.


* Track guest satisfaction surveys and maximize usage of the guest response tracking system.


* Provide training for entry level associates and supervisors.


* Develop and implement controls for expense management.


* Utilize labor management tools to schedule and control labor costs.


* Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.

Ensure timely completion of performance appraisals.


* Communicate both verbally and in writing to provide clear direction to staff.


* Interact positively with customers and take action to reso...