General Manager

About Us

The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property's rebirth.

Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and opportunities for both business and pleasure too numerous to count.

We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests.

When you join the family, you also get the benefit of the HEI Loves culture.

HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs.

Our associates are also eligible to take advantage of everything from free lunch, discounted parking to travel benefits, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Lead, supervise, and direct the operations and financial activities of the hotel.

Safeguard the asset.

Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.

Essential Duties and Responsibilities


* Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best.

Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.


* Tour and visually inspect property on a daily basis.

Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel.


* Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.


* Aid Human Resources with associate issues following HEI Hotel and Resorts' policies.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.

Develop and delegate improvement plans for operation and review performance of management team.


* Participate in community affairs and maintain positive public image for the property and HEI Hotels and Resorts.


* Meet with potential and current clients to promote hotel.


* Active involvement in the Sales and Revenue Management function including but not limited to: following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, re...