Parts & Service Sales Associate

How You Will Make an Impact

The Parts & Service Sales Associate will coordinate and oversee the Order Fulfillment process of Parts, Accessories and Service.

This will include quoting customers, entering Sales/ Service orders, sourcing the required parts, scheduling the required resourced to complete the work and invoicing.

Ensure that customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer's total satisfaction.

Work with Service Managers and inside sales staff to grow the Parts & Service business in a profitable manner.

The Nuts and Bolts

Work closely with relevant sales and branch level employees to grow the Parts & Service business in the local market by solving customer's problems quickly and efficiently

Respond promptly providing quotes, customer support, invoices, order changes and handling customer complaints

Quote and assist in managing the following customer offerings: Preventive maintenance plans, Annual certifications, Inspection of equipment, On-sight repairs, Emergency repairs, the ability to purchase add-on parts and accessory items to include delivery and install

Provide service second to none, before, during and after the sale

Enter customer orders and ensure timely fulfilment

Enter and follow up on Purchase Orders with vendors, ensure parts are received and issued accurately and in a timely manner

Tracks shipments, file claims and processes returned goods

Prepare paperwork for freight and/or chassis pickup through preferred transportation company

Recommend major purchases for quick turn inventory items in accordance with company policy as it relates to the service department

Establish and maintain MRP, review safety stocks, review MRP daily, purchase parts as needed

Maintain type of products on display, quantity, quality and appearance of the display area

Responsible for credit card payments and related administrative tasks

Comply with all company and OSHA safety regulations

Assist with the annual physical inventory for Parts and Service Department

May maintain cycle count accuracy reports

Other duties, as assigned

Required Credentials

Education:

High School diploma or GED;

Associate Degree OR Bachelor Degree, preferred

Experience:

Minimum of 5 years customer service experience in a manufacturing environment

Strong marketing background and understanding of all types of sales efforts, detailed understanding of costing, inventory system and product knowledge

Strong mechanical and technical background and understanding of all types of service activities, detailed planning of workloads, inventory and people

Skills and Abilities:

Possess strong sales aptitude and willingness to learn

Detailed understanding of costing, inventory system and product knowledge

Experience with MS Office required; proficiency in Excel; Demonstrated skills in database management and record keeping preferred

Effective oral and written communication; excellent interpersonal skill...