COMPLAINTS ANALYST I (FIXED TERM 18 MONTHS)

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Quality

Job Sub Function:
Customer/Commercial Quality

Job Category:
Professional

All Job Posting Locations:
Ciudad Juarez, Chihuahua, Mexico

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for COMPLAINTS ANALYST I (FIXED TERM 18 MONTHS)

Purpose:

Under general supervision, the Complaints Analyst I will be responsible for maintaining the quality processes associated with product complaint handling, procedures, and controls to ensure that all complaints are processed in accordance with established company procedures and worldwide regulations and standards.

This individual will review documentation from incoming calls, faxes, and emails from all areas of the world.

This individual will also obtain adequate information to ensure proper documentation, investigation (including product testing), and closure of each complaint, in order to make and document sound regulatory reporting decisions/justifications for worldwide reporting.

The individual applies standard practices and techniques in specific situations, adjusts and correlates data, recognizes discrepancies in results, and follows operations through a series of related detailed steps and processes.

You will be responsible for:

Under general supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:
 

Activities related Complaint Handling:

• Responsible for complaint management (Entry, Follow ups, Product Analysis, Closure, etc.)

• Possess a thorough understanding of the complaint database.

• Understands basic principles, theories, concepts, and techniques related to customer complaints.

• Establish reports for the prompt review of new complaints, regulatory reporting decisions, and follow-up.

• Develop, establish, prepare, and distribute dashboards and reports to assure complaints are processed in a timely manner.

• Responsible for coding the event and ensuring that all the required information for a complaint file is obtained and properly documented to make a final regulatory reporting decision.

• Evaluates all informatio...