Sales Enablement Business Manager, Senior Associate

The Commercial and Special Industries (C&SI) is looking for an experienced individual to join its Finance and Business Management organization as Senior Associate, Sales Enablement & Business Management to support the Head of Sales Enablement & Business Management with end-to-end execution of their objectives 1) Increasing Sales Productivity, 2) Simplify and Optimize Sales Platform and processes, 3) Support New Business Growth 4) Marketing.

The team resides within the Commercial Bank Finance & Business Management organization.

As a Senior Associate within the Commercial and Special Industries (C&SI) Sales Enablement team, you will assist the lead for one of the key national programs, aligned to Commercial Bank Sales Enablement agenda - Make The Place Better (MTPB).

This is a "always on" listening post designed to address the concerns of Commercial Banking employees and drive confidence that "When we find a problem, we fix it so it does not happen again." You will be part of the program management and execution for C&SI MTPB.

As part of this role you will have to collaborate with various internal partners to analyze employees submissions and related data, develops insights, facilitates discussions to implement plans for improvement, and reports on opportunities and wins to improve client and employee experiences.

Job responsibilities


* Collaborate with cross-functional teams on national projects and executes initiatives that improve existing processes and align to commercial banking goals.


* Prepare and present reporting to leadership and stakeholders.


* Analyze employee submissions to determine scoping, owner assignment and identify common trends and themes.


* Triage case submissions, facilitate data-driven discussions between Global Banking and other internal partners to identify solutions and resolutions for process improvement.


* Drive continuous improvement of the client and employee experiences through intake and resolution of employee improvement case submissions.


* Develop strong relationships with global and regional partners to effectively execute on case resolutions; establish credibility, which is founded on a detailed understanding of operational data and processes.


* Help create and execute communication plans to highlight opportunities and wins.


* Cultivate, maintain, and develop relationships within Global Banking and with other strategic internal business partners.

Required qualifications, capabilities and skills


* 3+ years of experience in Business Management, Project Management, Sales Enablement or Chief of Staff in the financial services industry


* Relationship builder with ability to forge trusted relationships with a broad range of functions, experience working in a matrixed environment.


* Highly motivated and agile self-starter with excellent project management and prioritization skills


* Strong analytical and problem-solving skills with ability to analyze qua...