Licensing and Forms Analyst

Join Our Dynamic Team as a Licensing and Contracting Forms Analyst!

Are you passionate about managing complex data and ensuring seamless operations? Do you thrive in a fast-paced, detail-oriented environment? If so, we have the perfect opportunity for you! We are seeking a dedicated and skilled Licensing and Contracting Forms Analyst to join our innovative SaaS solution provider.

In this role, you will play a crucial part in maintaining our extensive library of insurance licensing and contracting forms, programming data mapping logic, and providing top-notch support to our clients.

If you have a knack for problem-solving, exceptional organizational skills, and a customer-focused mindset, we want to hear from you!

This role is responsible for managing the insurance licensing and contracting form library and data-mapping code for a growing SaaS solution provider, under the direction of the Project Manager for Forms.

Essential Functions:


* Manage large library of PDF forms with exceptional attention to detail.


* Program data mapping logic into the forms catalog to apply the appropriate data to the correct forms based on complex rules using XSL/XML code language.


* Act as Tier One Support contact for form and data-mapping related updates/issues/questions.


* Effectively manage large amounts of incoming form and data-mapping related support and update requests.


* Resolves form and data-mapping problems by clarifying the customer's need, determining the cause of the problem, selecting and calmly explaining the best solution to solve the problem, and expediting correction or adjustment.


* Troubleshoot and calmly work with end users via phone & remote screen sharing.


* Escalate problems to appropriate individuals within the SuranceBay team.


* Provides timely feedback to the company regarding form and data-mapping failures or customer concerns.


* Versatile attitude with the ability to work within a small team.

Compentencies:


* Exceptional Organization Skills


* Customer/Client Focused


* Problem Solving/Analysis


* Technical Capacity


* Time Management


* Communication Proficiency


* Stress Tolerance/Patience


* Teamwork Oriented


* Insurance industry knowledge or proven ability to learn

Requirements:


* Reading/writing XSL/XML Code


* Ability to Interpret Complex Rules


* Insurance industry experience (ideally within Licensing and Contracting).


* Ability to multi-task, prioritize and manage time effectively.


* Proven customer support experience.


* Strong phone and e-mail contact handling skills


* Ability to easily adapt to changing work situations.


* A quiet home work space with fast, reliable internet.

#LI-MC1

About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale.

We empower communities and bus...