Philippines Operations Leader

Job Type: Full-Time
Reports To: Managing Director, Head of Philippines

NOTE: This role will be an ex-patriate assignment in our new site in the Philippines for 3-4 years.

Candidates must be willing to relocate during the assignment.

Job Description Summary:

The Operations Lead for the Philippines site is responsible for developing and executing a comprehensive operations strategy that aligns with enterprise-wide objectives.

This role involves formulating and implementing policies and outcomes, developing new operational procedures, and continuously enhancing existing processes to achieve optimal efficiency.

The Operations Lead will also translate objectives into actionable plans with a medium- to long-term view, ensuring that the operations function is streamlined and effective.

Additionally, this role includes monitoring key performance indicators, preparing regular reports for senior management, and using data-driven insights to inform decision-making and strategic planning.

Job Scope:

The Operations Lead for the Philippines site is responsible for developing and executing a comprehensive operations strategy that aligns with enterprise-wide objectives.

This includes formulating policies, implementing outcomes, developing new procedures, and enhancing existing processes for optimal efficiency.

The role involves translating objectives into actionable plans with a medium- to long-term view, monitoring key performance indicators, preparing regular reports for senior management, and using data-driven insights for strategic planning.

Collaboration with stakeholders and business owners in the US is crucial for effective strategy implementation across regions.

The Operations Lead will engage with cross-functional teams, foster productive relationships, and facilitate timely and effective communications between the Philippines site and US counterparts.

This position requires strong leadership to manage the operations team, a focus on continuous improvement, and the ability to optimize resource allocation.

Additionally, the Lead will identify potential risks, develop strategies, and ensure compliance with regulatory requirements and industrystandards.

Key Responsibilities:

Operations Strategy and Execution:


* Formulate and implement a comprehensive operations strategy for the Philippines site, ensuring alignment with enterprise-wide objectives and integration with US organization goals.



* Develop and administer goals, objectives, plans, and policies to drive operational efficiency and effectiveness.



* Oversee the ongoing setup and operationalization of the new operation, ensuring necessary infrastructure, technology, and processes are in place.

Process Improvement and Quality Management:


* Develop new operational procedures and systems to enhance efficiency and productivity, continuously assessing and refining existing processes.



* Ensure quality and service standards are maintained, along with client-specific contr...