Managing Director, Head of Philippines

Job Type:Full-Time
Reports To:Senior Executive Leadership within Client and Customer Experience (U.S.-based)

NOTE: This role will be an expatriate assignment in our new site in the Philippines for 3-4 years.

Candidates must be willing to relocate during the assignment.

Job Description Summary

Primary Purpose of the Role

The Site Executive Leader will serve as the senior-most leader for our operations in the Philippines, with full accountability for the site's day-to-day performance, long-term strategic growth, and cultural alignment with U.S.

operations.

This role has both operational and ambassador responsibilities for establishing a high-performing, culturally connected site while navigating the complexities of local governance, market dynamics, and geopolitical risk.

Key Responsibilities

Operational Leadership


* Oversee all aspects of site operations, ensuring performance, compliance, and employee engagement.


* Establish and maintain a strong cultural bridge between the Philippines site and U.S.

headquarters.


* Drive operational excellence, continuous improvement, and service delivery aligned with enterprise goals.


* Lead with autonomy and sound judgment in a time zone-disconnected environment.

Strategic Growth & Development


* Develop and execute long-term strategies for site expansion in partnership with and aligned with the Cigna global capability center strategy, including potential future functions in the Philippines beyond operations.


* Act as a General Manager with the foresight and capability to scale operations across multiple business lines.


* Build a sustainable leadership pipeline with a long-term goal of transitioning site leadership to a Filipino national.

Governance & External Relations


* Serve as the face of the company in the Philippines, representing the organization with government bodies, industry peers, and regulatory agencies.


* Monitor and assess geopolitical and regulatory risks; develop mitigation strategies to ensure business continuity.


* Influence local industry agendas and contribute to shaping favorable regulatory environments.

Culture & Connectivity


* Instill and maintain a culture that mirrors the values and expectations of the U.S.

organization.


* Ensure alignment between local decision-making and broader enterprise strategies.


* Foster a sense of belonging and shared purpose across geographically dispersed teams.

Qualifications & Experience


* Required:
+ 15+ years of leadership experience in large-scale operations, preferably in a call center or service delivery environment or equivalent experience.
+ Proven track record of leading complex, cross-functional teams in international settings.
+ Deep understanding of U.S.

corporate culture and operational models.
+ Exceptional judgment, autonomy, and problem-solving skills in ambiguous environments.
+ Experience navigating regulatory ...