Head-Customer Projects & Services (C & SP Segment)

Job Summary:

We are seeking a seasoned and strategic leader to head our Customer Projects & Services (C&SP) segment.

This role is responsible for overseeing the end-to-end delivery of customer projects, with a focus on large and complex data center and hyperscaler projects.

The ideal candidate will bring extensive experience in managing high-value customer engagements, leading cross-functional teams, and implementing robust project delivery frameworks to ensure service excellence and customer satisfaction.

Key Responsibilities:


* Project Delivery Leadership:
Lead the planning, execution, and delivery of customer projects in the C&SP segment, particularly large-scale data center and hyperscaler.

Ensure projects are delivered on time, within scope, and within budget.


* Customer Engagement:
Serve as a lead customer interface for C & SP segement customers, fostering strong relationships, proactive communication, and effective stakeholder engagement.


* Project Delivery Excellence:
Define and implement project delivery standards, best practices, and methodologies to ensure consistent, high-quality outcomes and customer satisfaction.


* Operational Oversight:
Manage all aspects of project operations, including resource planning, risk mitigation, cost control, and compliance with contractual and regulatory requirements.


* Team Leadership:
Lead and mentor a team of project managers and support staff, with a strong emphasis on EHS (Environment, Health & Safety) and quality standards.

Promote a culture of accountability, collaboration, and continuous improvement.


* Process Optimization:
Drive continuous improvement in project delivery processes through the adoption of digital tools, automation, and innovative practices.


* Cross-Functional Collaboration:
Work closely with Sales, PMO, Tendering, Finance, and Technical teams to ensure seamless project handovers and integrated solution delivery.


* Reporting & Analytics:
Provide regular performance updates to senior leadership, including project status, customer satisfaction metrics, and operational KPIs.

Qualifications

Experience & Education Requirements

Education:


* Bachelor's degree in engineering or a related field.


* Master's degree (MBA or equivalent) is preferred.


* Professional certifications such as PMP or PRINCE2 is must and ITIL are advantageous.


* Certification in data center infrastructure (e.g., CDCP, CDCS) is mandatory.

Experience:


* Minimum 15 years of experience in customer project delivery.


* Proven track record in managing large and complex data center projects and multi-regional customer engagements.


* Strong leadership experience in managing cross-functional and geographically dispersed teams.


* Expertise in project governance, customer relationship management, and vendor coordination.

Proficiency with project management tools such as MS Project, Pr...