Director Patient Financial Services, Outpatient

The Director of Patient Financial Services is responsible for managing and controlling all phases of the Outpatient Business Office revenue cycle operations to ensure the institution realizes a maximum cash flow and money position; accurate and timely billings and collections from patients and third-party payers. 

Responsibilities: 


* Control the Business Office functions effectively ensuring that a maximum cash flow is maintained.


* Establish and control credit and collection policies to ensure quick identification and action on accounts requiring outside credit assistance.


* Manage and coordinate billing functions related to external programs such as Brooks Clubhouse, Wheelchair Clinic, Pool, etc.


* Maintain close coordination with revenue departments to ensure accurate and timely flow of billing information.


* Participate in contract negotiations, and provide accurate and timely contract management information.


* Provide educational and training opportunities for staff members to ensure professional development and their ability to provide quality patient care.


* Implement and maintain the annual operating budget, ensuring that operations are managed within the established guidelines.


* Select, train and evaluate subordinates and initiate personnel actions in accordance with Human Resources policies and organization philosophy.


* Assist in the implementation of new systems designed to improve workflow and enhance the collection/cash flow process.


* Develop Key Performance Indicators and Goals for all department staff and Monitor these goals and provide feedback monthly at a minimum.


* Ensure that fee schedules and proration rules are up to date and loaded properly in the system.


* Report monthly to Network Operators regarding Accounts Receivable/Aging, Bad Debt, Cash Collections, and other Key Department Performance Indicators.


* Monitor Adjustments to ensure the system is updated and working properly.


* Monitor the Billing process to ensure that claims are being processed timely.


* Maintains confidentiality of patient information.


* Creates and leads teambuilding activities quarterly.


* Adheres to policies and procedures specific to patient rights.


* Maintains a clean and safe environment; identifies and reports hazards.


* Assumes responsibility for maintaining required continuing education and other necessary credentials.


* Meets all required mandatory in-services.


* Adheres to policies/procedures specific to universal precautions.


* Adheres to policies regarding attendance, conduct, grooming, and dress code.


* Promotes a positive image of the organization to outside agencies and the public.


* Participates in performance improvement activities as needed.


* Exhibits excellent service to patients, visitors, physicians, and co-workers.


* Shows courtesy, compassion and respect.


* Exhibits values of the orga...