Network Support Engineer

Network Support Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Aruba is seeking a skilled Network Support Engineer to provide technical expertise for our industry-leading networking solutions.

This mid-level position focuses specifically on HPE Aruba ClearPass, AirWave, and Central On-Prem platforms.

You will troubleshoot network security issues, manage customer escalations, and ensure high availability and performance of HPE Aruba solutions.

As a Network Support Engineer, you will directly contribute to customer satisfaction and retention by resolving complex technical issues and ensuring network reliability.

Your expertise will help maintain HPE Aruba's reputation for excellent product quality and support, directly impacting our market position in the enterprise networking sector.

This is a US based telework role with a preferred location of Salt Lake City, Utah.

Key Responsibilities


* Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), and Central On-Prem (network management).


* Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, and 802.1X issues.


* Support network monitoring, performance tuning, and troubleshooting using HPE Aruba AirWave.


* Manage configurations, troubleshoot device connectivity, and optimize network performance with HPE Aruba Central On-Prem.


* Collaborate with enterprise customers, partners, and internal teams to resolve critical issues.


* Perform root cause analysis (RCA) for recurring network security and management issues.


* Assist customers with software upgrades, patches, and migrations.


* Work with HPE Aruba engineering and product teams to identify bugs, propose enhancements, and improve platform stability.


* Document troubleshooting procedures and best practices.


* Support network integration with Active Directory, LDAP, PKI, SAML, OAuth, and third-party security solutions.

Qualifications

Education and Experience


* Bachelor's or Master's degree in Computer Science, Network Engineering, Electrical Engineering, or equivalent.
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