Account Manager

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Account Manager works closely with each client at Manager levels to create a partnership through expertise as a consultant, an advisor, an advocate, and a liaison.

The Account Manager manages multiple large client accounts within MTM and is primarily responsible for excellent service delivery.

The Account Manager must understand their clients’ needs, organization, contractual obligations and has a principle focus to secure a strategic partnership with the client to ensure retention.

Understanding MTM’s processes and systems as well industry and being extremely responsive and service oriented are key.  

Location: Candidates must reside in the State of MI or OH.  Some travel is required.

What you’ll do:


* Monitor and manage key performance indicators for the plan to ensure excellent service delivery and contract compliance:
+ Complaints and grievances
+ Call center statistics
+ Transportation timelines and missed trips
+ Report delivery and accuracy
+ Encounter submission
+ And other client-specific requirements


* When performance is not meeting expectations or showing declining results, engage with internal MTM teams proactively to put improvement plans in place
+ Monitor and execute (where appropriate) to ensure progress is made and reflects in the metrics


* Understand and monitor future goals and expansion of health plans


* Track, trend and analyze utilization data to provide clients with additional opportunities to improve member compliance; identify opportunities for ancillary upsells and/or consultative services


* Work with the Accounting department to ensure accurate billing and timely AR collection


* Review and analyze member revenue and monthly summary report for trends and errors 


* Recognize opportunities to educate client contacts and related member populations regarding benefits and/or MTM processes when necessary


* Provide regular quality reports and consultative discussions


* Develop a strong understanding of all product/service offerings at MTM


* Maintain a good understanding of the managed care and non-emergency transportation industry rules, regulations and climate


* Prepare for, coordinate and conduct regular performance reviews with each client


* Participate in ongoing training offered through MTM, CMS or health plan associations to strengthen knowledge base


* Establish rapport with Client representatives a...