Senior Director, Technical Projects (Remote)

Description & Requirements

Maximus is seeking a Senior Director, Technical Projects.

The Senior Director of Technical Projects oversees the Reporting & Analytics, Business Analysis, Project Management, and Communication functions for its Maximus New York Health Solutions and Clinical Services.

The Senior Director is responsible for driving excellence and innovation in business operations.

This is a remote position.

Essential Duties and Responsibilities:
- Advise projects on technical matters to address needs of the client and other stakeholders.
- Serve as the technical lead and key point of contact for the design of complex information technology solutions.
- Serve as the key technical point of contact in developing the technical solutions in response to Request for Proposals (RFPs).
- Participate in pre-marketing activities and the writing of proposals.
- Develop and present technical white papers and solution presentations.

- Build and execute an operational strategy to deliver a superior client experience while creating capacity for business and people growth, development, continuous improvement, and project compliance with contract operational service level agreements.

- Collaborate with operations leadership, shared services, and executive management to establish strategic plans, objectives, initiatives, and work plans.

- Serve as the technical lead and key point of contact for the design and delivery of information technology solutions.

- Create, identify, and implement innovative methodologies, techniques, process improvements, evaluation criteria, and corrective action plans to continually streamline and improve service delivery of shared services functions.

- Implement and oversee changes and special projects with responsibility over all phases of assigned projects including planning, scope, budgeting, forecasting, communication, implementation, quality, and timeline.

- Collaborate with business operations and executive management to develop, monitor, and revise performance goals, objectives, and process improvements.

Efficiencies are identified and measured.

- Provides guidance, sets expectations and objectives, monitors performance, and supports professional development opportunities of the team.

- Monitors and ensures established goals and objectives to support superior business operations, including high customer satisfaction, quality, performance, and productivity.

- Oversees performance and management of CRM (MaxEB), Genesys, Power BI, mobile applications, SMS, API, SSO and AI integrations across the portfolio.

- Oversees design, development, delivery, and maintenance of multiple public-facing websites across the portfolio.

- Directly oversees Reporting, IT Helpdesk, Business Analysis, and Communications teams that support the portfolio.

- Collaborates with Corporate IT staff to oversees business relationships with external vendors ensuring compliance with contractual obligations and performance standards.

- Serv...