Casual Housing Manager

Casual Housing Manager

Hertfordshire

Flexible Hours & Shifts 

Hourly Pay from £17.90 to £19.43 dependent on skills and experience, weekly pay and access to our great benefits

Empowering to live rewarding and happy lives.

That’s when it hits home 

We have fabulous opportunity for you to join our really awesome team as a Housing Manager on a casual basis.

Your role in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home; it’s about building relationships with them.

This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with. 

Typical day as a Housing Manager


* You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. 


* You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues. 


* You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have


* You will have a background in neighbourhood management processes, either within the housing sector or an alternative sector.


* You’ll have an understanding of housing management, housing law and customer service.


* You are fully competent in IT and can learn new systems quickly.


* You’re super organised and methodical in your approach and are a proactive self-starter with a “can do” positive attitude.


* Passionate about delivering excellent customer service and have a genuine desire to help your customers. 


* Confident working with external partners and stakeholders such as local authorities.

About our team

To us were not just a team we’re a ‘work family’.

Our Operations Managers are Taranjit, Tamara, Naomi and Di, and you'll be working closely with our team of Senior Housing Managers, including Jane, Maureen and Jason.

They've all been at Home Group for quite some time now and will welcome you to the team!  

Job details  


* You’ll work across our rented portfolio, in the Central region.

Our patch covers from Peterborough to Canvey Island to Hertfordshire but you can chat through your patch at interview. 


* The great news is that you will have the flexibility of working either from home or in one of our local offices and we’ll give you the technology and kit to make that easy.


* You will need to be able to drive and have access to a vehicle insured for business purposes.

Don’t worry, we’ll pay your business mileage to cove...