Housing Management Coordinator

Housing Management Coordinator

Exeter - Northgate Court Project

Permanent, full time (37.5 hpw)

Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity for a Housing Management Coordinator to join our team here in Exeter.

As our Housing and Property Management Coordinator, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. 

Typical day as a Housing Management Coordinator


* As our Housing Management Coordinator at Northgate Court no two days will be the same, from booking planned works, dealing with emergency property issues, or being a sounding board for our amazing customers to talk about issues in their lives.


* Our customers come from a range of backgrounds, all customers are over 18 and have experienced homelessness.


* Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their licence agreements.


* Help our customers with housing benefit claims, making sure that these are received on their rent account.


* Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.


* Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void within set timescales.


* Ensuring we are health and safety compliant and that maintenance standards are met.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for the Top Ten Great Place to Work in the UK!

You bring


* Experience in managing a housing management caseload and overseeing landlord and housing management duties.


* Know-how of re-letting of rooms or units, collecting rents, and taking formal legal action when needed.


* Able to work within a small team of three Housing Management Coordinators, offering guidance and support to your colleagues and customers.


* The ability to work on your own initiative, positively influencing people from all different backgrounds.


* A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.


* Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review 

Our team

You will join our newly formed ETAAS team supporting customers rebuild their lives after periods of street homelessness or a breakdown in current accommodation, alongside Tracey and our amazing concierge and support team.

Calvin is our service manager, who joined Homegroup as a Night Support Coordinator and now is managing the service as part of ...