Service Advisor

Overview

Stewart & Stevenson a Now Hiring a Service Advisor at 11100 Gateway East El Paso, TX 79927 .

Responsible for serving as the primary contact and source of information for all services provided to customers by the service department.

Oversee departmental service assignments.

Responsibilities



* Serve as primary point of contact for all customers from initiation through completion of the service job.


* Communicate status of service job to customer, including description, status, and cost of work being performed.


* Assign service jobs to Technicians and oversee job progress to completion.


* Ensure all required parts and supplies are available to Technicians in order to complete service job.


* Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.


* Ensure quality control of complete process.


* Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.

Qualifications



* Ability to utilize the available time to organize and complete work within given deadlines.


* Ability to communicate in writing clearly and concisely.


* Ability to communicate effectively with others using the spoken word.


* Ability to take care of the customers’ needs while following company procedures.

Education/Experience:


* High School Graduate or General Education Degree (GED) and three to seven years related experience.

Associates or Bachelors Degree strongly preferred.


* Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.


* Prior supervisory experience preferred.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Prior experience with JD Edwards

service system preferred.

Working Conditions:

Office and shop environment.

Shop environment may not have air conditioning.