Field Service Engineer III

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Dublin, CA area and will cover West territory.

What's the role?

As a Field Service Engineer Level 3, you get to work with an astonishing team that plays a vital role Research Microscopy service and maintenance.

Level 3 FSEs are expected to escalate quickly and via the appropriate process when customers complain or when technical support is required to resolve a challenging issue.

This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful.

Excellent time management skills are a must in order to be a successful Field Service Engineer.

Level 3 FSEs are expected to be technical experts on the designated product line(s)standouts within their assigned territory and among the entire service team coach and mentor Level 2 and Level 1 FSEs in technical and administrative aspects of the FSE role.

Thorough knowledge and understanding of ZEISS SOPs and Service processes must be proven

Sound Interesting? Here's what you'll do:


* Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer.


* Troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit.


* Confirm all SVOs within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocations.


* Provide accurate and detailed information as requested for billable quotations within 24 hours.

Complete all PMs for contract customers within 90 days of SVO assignment using proper checklists and documentation which must be shared with the customer.


* Escalate any unresolved issue using the appropriate process quickly to ensure customer satisfaction and rapid resolution.


* Educate customers on possible upgrades and accessories to improve the capabilities of their equipment and pass any and all leads to the proper channels.

Connect all available systems to the ZEISS Predictive Service network.


* Conduct special site or system environmental analysis tests as assigned by management.


* Train ...