Level 2 System Support Agent

Schneider Electric is looking for a Level 2 System Support Agent in Monterrey Nuevo Leon.

Job Description/Overview: As a Level 2 Support Specialist at Schneider Electric, you will be an integral part of our NAM support team, providing exceptional technical assistance to our customers and internal stakeholders.

Your dedication to customer satisfaction and your technical expertise will be essential in ensuring the seamless operation of our products and solutions.

Key Responsibilities:

• Provide system support for the SAP ERP to internal users.

• Determine how and who a User issue should be resolved.

Resolve directly or get to the appropriated support team in a timely basis.

Own the resolution of an issue once you are engaged.

• Deliver information to improve and enhance customer experience, to the User and Training Teams

• Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles on how our SAP System is structured and features

Qualifications

Required Skills and Qualifications:

• Bachelors degree in IT, Computer Science, Software Engineering, or related experience

• English - Advanced

• 1-2 years for software customer experience

• Experience with ERP, CRM and ECM is a plus

• Experience with Salesforce Reports and Dashboards is a plus

• Excellent communication and articulations skills with the ability to work effectively in distributed teams

• Exhibit excellent problem-solving skills, interpersonal and organizational communication skills, and proficiency in multitude of software platforms

• Adaptability to process changes

• Expert Microsoft Excel knowledge

• Desired: experience in SAP

• knowledge of a typical sales process (Quote, Order, Submit, Invoice)

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.

Click to find out more about working with us: http://se.com/mx/carreras.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.

We're recognized around the world for welcoming people as they are.

We create an inclusive culture where all forms of diversity are seen as a real value for the company.

See what our people have to say about working for Schneider Electric.

https://youtu.be/C7sogZ_oQYg

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual...