Level 1 Support Specialist

Schneider Electric is looking for a Level 1 Support Specialist in Monterrey Nuevo Leon.

Job Description/Overview: As a Level 1 Support Specialist at Schneider Electric, you will be an integral part of our NAM support team, providing exceptional technical assistance to our customers and internal stakeholders.

Your dedication to customer satisfaction and your technical expertise will be essential in ensuring the seamless operation of our products and solutions.

Key Responsibilities:

• Act as the first point of contact for technical support inquiries via phone, email, or ticketing system.

• Provide timely and accurate responses to customer inquiries, troubleshooting technical issues related to Schneider Electric products and solutions.

• Document and escalate complex issues to Level 2 support or relevant teams, ensuring proper follow-up and resolution.

• Guide customers through diagnostic procedures to resolve technical problems, and provide clear and concise instructions.

• Collaborate with cross-functional teams to share knowledge and contribute to the continuous improvement of support processes.

• Contribute to the creation and maintenance of support knowledge base articles and documentation.

Qualifications

Required Skills and Qualifications:

• Technical diploma or bachelor's degree in a relevant field.

• Proven experience in a technical support role, preferably in the technology or energy management industry.

• Strong troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues.

• Excellent communication skills and customer service orientation.

• Familiarity with CRM systems and support ticketing tools.

• Ability to work effectively in a fast-paced, dynamic environment and prioritize multiple tasks.

• Proficiency in English; additional language skills are a plus.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.

Click to find out more about working with us: http://se.com/mx/carreras.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.

We're recognized around the world for welcoming people as they are.

We create an inclusive culture where all forms of diversity are seen as a real value for the company.

See what our people have to say about working for Schneider Electric.

https://youtu.be/C7sogZ_oQYg

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race,...