Customer Experience Business Partner- Digital Energy

For this U.S.

based position, the expected compensation range is $164,000 - $246,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 20 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position.

The Company will accept applications on an ongoing basis until the position is filled.

The Customer Experience Business Partner will play a pivotal role in enhancing customer satisfaction and quality processes within our technology-driven environment.

This role requires a dynamic individual who can proactively engage with customers, solve problems before they arise, and influence business strategy at the Vice President level by becoming a trusted advisor and earning a seat at the table.

Primary focus will be on our Digital Energy business which includes Digital Buildings and Digital Power.

This role will also lend support to the Industrial Automation Business Partner as needed.

What will you do?


* Proactive Customer Engagement:



* Engage with customers proactively to understand their needs and anticipate potential issues.


* Develop and implement strategies to prevent problems before they arise.


* Foster strong relationships with key customers to ensure long-term satisfaction and loyalty.


* Conduct regular check-ins and surveys to gather proactive feedback.


* Identify and address potential pain points in the customer journey before they escalate.

Strategic Influence:


* Become a trusted advisor to senior leadership, earning a seat at the table for strategic discussions.


* Collaborate with the Vice President of Customer Experience to shape and influence business strategy.


* Advocate for customer-centric approaches in business decisions and initiatives.


* Provide insights and recommendations based on customer feedback and market trends.


* Participate in strategic planning sessions and contribute to the development of long-term goals.


* Promote psychological safety within the organization to create a culture of innovation...