Services Sales Manager - Virtual Sales

For our Canadian Services Sales organization, we are hiring our Futur Services Sales Manager - Virtual Sales.

Reporting to the National Services Sales Director, He/She will be responsible of building and developing a high performing team of Virtual Services Sales Representatives (VSSRs) spread across the country, focused on flow transactional & partner led services business, fully integrated into our Services commercial operating model.

He/She will Lead and drive our team of Virtual Sales representatives to successfully deliver on customer satisfaction, order targets, accurate forecasting & expected business mix with respect to the Strategic priorities.

He/She will partner and create conditions of trust with all sales forces within and beyond Services Business Unit (e.g.

drive transactional & service attachments selling efforts with Products or Channel BUs).

Main responsibilities include but not limited to:

Team Management:


* Lead by example in ensuring safety standards are applied.


* Attract, recruit, onboard, develop, motivate and manage a robust and high performing Virtual Services Sales team while controlling voluntary attrition.


* Manage team skills & behaviors to match business needs and market evolution.


* Drive a lean and agile organization.


* Improve customer facing time (>80% virtually) in his/her team to boost productivity and customer engagement.

Business Management:



* Manage the sales target to achieve expected growth with End Users and Channels.


* Support business and commercial transformation from reactive to proactive & sustainable by leveraging platforming and coverage processes with a strong focus on recurring revenues growth


* Develop Account VSSR profiles, to develop relationships & accounts with their assigned
customers portfolio, and to proactively identify opportunities


* Develop Lead VSSR profiles to manage & follow actively leads & opportunities coming from our different Demand Generation Engines or Sales & Marketing Automation activities.


* Develop and grow key relationships with customers and channels.


* Work very closely with the End User Account Managers, Regional Services Sales & Channel leaders to maximize business opportunities.


* Secure a minimum margin level by leveraging DOA process and margin guidelines.


* Collaborate with the relevant Operations and Tendering Managers to ensure excellent collaboration, margin control and a smooth transition between order and execution phases.


* Digital & recurring offer attachment to drive within his/her team and with customers nurturing recurrent business.


* Ensure effective and accurate usage of BFO by Sales force, monitor pipeline review through BFO dashboards.


* Collaborate with the Marketing function to support growth through data-driven demand generation initiatives.

Qualifications and Skills Required:


* 4 years college degree or equivalent work experience, 5 years tech...