Lead Technical Program Manager

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in the Corporate Sector - Infrastructure Platforms team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm.

With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

JPMC is leveraging the power of the ServiceNow platform to rationalize processes, automate workflows, and create a unified data model.

The CTO organization is looking to expand the reach of the ServiceNow platform and currently recruiting smart, highly collaborative individuals, with a technical curiosity, and a strong desire to elevate their ServiceNow career.

Job responsibilities


* Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions


* Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum


* Collaborate with cross-functional teams, including engineering, UX, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals


* Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness


* Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team


* Work closely with internal customers to understand their requirements and target user experiences


* Develop and complete transition plans for internal teams to adopt ServiceNow, schedule releases for multiple simultaneous projects within our team.


* Create communication strategies, plans and execute for transition activity


* Come up with innovative ideas to track, report and present platform adoption rates to ensure the project is achieving the agreed benefits.


* Collaborate with technical staff to ensure the solutions being developed can be easily adopted by the hundreds of teams that need to migrate.


* Drive initiatives within the team from inception, through strategic development, production to completion.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization


* Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients


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