Content Designer - Rewards and Benefits, Vice President

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design on the Loyalty (Rewards and Benefits)Team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.

Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.

Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.

Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience.

Champion inclusive design and customer experience and contribute, to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities


* Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals


* Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable


* Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts


* Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services


* Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey


* Deliver content components (UI language, product education, etc.) and lead the content governance and approvals process


* Present work, articulating the strategy and impact of content decisions to senior leadership


* Align many stakeholder groups on cohesive and consistent content across the experience


* Manage the legal, compliance, and risk process for our content and experiences

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms


* Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites


* Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices


* Extensive experience facilitating workshops for product and experience design, creating compelling content journeys


* Advanced technical literacy and deep understanding of content platforms and their impact on user experience
...