Senior Product Associate - Account Opening and Activation

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Account Originations and Activation (AOA) , you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities



* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Communicates effectively and frequently-be vocal.

Share the product vision with teams and articulate the questions and answers needed to build the right features.


* Acts as a knowledge hub-channel your deep curiosity about the digital experience space and connect that knowledge to teams that can drive change.


* Serves as a technical and customer problem solver-ask questions, define problems, and understand where our platform fits within the Chase ecosystem.

Grasp the technologies and approaches in use and identify those we should adopt to achieve our objectives for these technical products.

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Developing knowledge of data analytics and data literacy


* Knowledgeable in web page development, troubleshooting, and service interaction.


* Proven ability to lead product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management.

Preferred qualifications, capabilities, and skills



* Software development experience a plus (front end technologies: JavaScript, Angular, React, etc).


* Data management capabilities and experience with tools like Splunk and Adobe Analytics.

Chase is a leading financial services firm, helping nearly half of...