Assistant Medical Director - Advanced Provider - Urgent Care - TrueCare - Oceanside

Oceanside, CA - Seeking Urgent Care Assistant Medical Director - Advanced Provider

Become a Valued Member of Your Emergency Team

As an Advanced Provider, you play a critical role in our mission to improve lives in Urgent Care department and are a valued member of the full care team.

At Vituity we know the impact you can have.

Join the Vituity Team.

At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose.

We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities.

We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year.

With Vituity, if you ever need to move, you can take your job with you.

The Opportunity


* Oversee quality and safety initiatives.


* Ensure the site exceeds national benchmarks in CMS quality measures.


* Collaborate with hospital quality personnel to ensure compliance with all relevant regulatory standards.


* Develop and implement projects to improve service excellence and patient experience.


* Compare patient feedback survey results to Vituity state/region averages and national benchmarks.


* Respond to written and verbal patient complaints in a timely manner utilizing service-recovery techniques.


* Track and trend patient complaints, including the QI /OR director as necessary in concerning cases.


* Train and mentor providers in patient experience techniques.


* Coordinate with hospital patient experience personnel.


* Coordinate efforts with key leaders in central operations.


* Enhance the clinical knowledge of site providers.


* Participate and lead multidisciplinary meetings involving nursing, providers, and ancillary services.


* Initiate process improvement and engage hospital project management resources to implement change.


* Coordinate workflows with nursing leadership, case managers, social workers, and hospital ancillary services.


* Coach underperformers and share best practices.


* Participate in the hospital-wide throughput committee.


* Create and champion clinical pathways.


* Develop relationships with appropriate inpatient resources, case managers, hospitalists, and palliative care.


* Develop relationships with appropriate outpatient resources such as skilled nursing facilities, sobering centers, urgent carecenters, primary care providers, and mental health crisis centers.


* Establish and actively manage an inventory of resources available for patients to assist in transition post-ED/post-inpatient.


* Ensure best practices are util...