Collections: Auto Recovery Specialist III - FBCO

Unlock your potential as an Auto Recovery Collections Specialist, where your exceptional communication and negotiation skills will drive meaningful solutions for our valued customers.

In our dynamic call center, you'll take charge of each interaction with empathy and respect, making a real impact every day.

This role not only offers the chance to work independently and collaboratively but also paves the way for career growth and mobility within our organization.

Join a team that values your contributions and supports your professional development, all while adhering to the highest regulatory and departmental standards.

Embrace the opportunity to be part of a company that invests in your future and celebrates your success.

As an Auto Recovery Specialist within our Collections team, you will leverage your communication and negotiation skills to drive impactful solutions for our customers.

You'll thrive in a fast-paced, phone-based environment, multitasking efficiently to meet deadlines and resolve issues.

Collaborate with internal departments and third-party vendors to secure settlements and arrangements, all while adhering to company policies.

Your role is vital to our mission, and we support your professional growth in a team that values your contributions.

Join us to make a meaningful impact and advance your career.

Job Responsibilities


* Work in a call center environment requiring phone-based interaction.


* Demonstrate excellent communication, negotiation, and decision-making skills while engaging with customers.


* Communicate with customers in a metrics-driven environment.


* Collaborate effectively with internal departments that provide various support functions.


* Demonstrate proficiency in multitasking to maintain efficiency and accuracy in a fast-paced environment.


* Prioritize tasks to meet deadlines and ensure timely resolution of customer-related matters.


* Work in tandem with third-party vendors to establish contact with customers and/or secure collateral.


* Utilize negotiation skills to obtain payoffs, settlements, or acceptable arrangements based on customer financial status.


* Operate an automatic dialing system.


* Adhere to company policies and procedures.


* Perform additional tasks and duties as assigned due to business needs.

Required Qualifications, Capabilities, and Skills


* High school diploma or GED.


* Demonstrate strong organization and prioritization skills.


* Exhibit excellent communication and listening skills for effective interaction with customers and internal teams.


* Maintain strong attention to detail, ensuring accuracy and thoroughness in all tasks.


* Efficiently navigate Microsoft Word, Excel, and Outlook applications.


* Possess analytical and problem-solving skills to address customer inquiries and resolve issues.

Preferred qualifications, capabilities, and skills


* Previous Auto experience helpful


* Comfortable i...