Merchant Operations Associate - Chase Media Solutions

Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers.

Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program.

As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.

As a Merchant Operations Associate within Chase Media Solutions, you will play a crucial role in ensuring the precision and quality of merchant campaign setups.

Your efforts will directly contribute to the success of our broader organizational goals by maintaining data integrity and facilitating rapid market deployment.

Job Responsibilities


* Work cross-functionally with campaign operations, merchant operations, analytics, account management and sales to resolve issues related to campaign setup and execution.


* Investigate and address escalations from internal stakeholders.


* Ensure data accuracy and quality during campaign onboarding.


* Collaborate with national sales to gather campaign parameters and launch offers in a timely manner.


* Identify areas of opportunity to improve operational efficiency and recommend solutions to greater operations team.


* Manage multiple projects simultaneously.

Required Qualifications, Capabilities, and Skills


* 2+ years of experience in an operational role.


* Proficient in troubleshooting and resolving technical issues.


* Creation and implementation of standard operating procedures and process workflows.


* Hands on experience with Salesforce or similar CRM software.


* Maintain relationships and communication by responding timely and accurately to both, internal and external questions, and requests for information.


* Willingness to learn and grow as program expands.

Preferred Qualifications, Capabilities, and Skills


* Intermediate skills in Microsoft Excel.


* Experience with CRM software for data management.


* Understanding of Credit Card rewards programs.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on ...