Collections Recovery Specialist III - DBCO

Are you ready to make a difference in a fast-paced call center environment? As an Auto Recovery Collections Specialist, you'll have the opportunity to utilize your excellent communication and negotiation skills to achieve the best outcomes for our customers.

This role offers career growth and the chance to work both independently and as part of a supportive team.

As an Auto Recovery Collections Specialist in our team, you will take ownership of each customer interaction, demonstrating empathy and respect.

You will work in a metrics-driven environment, adhering to all applicable regulatory and departmental practices and procedures.

This role is perfect for someone who thrives in a dynamic setting and is eager to contribute to our team's success.

Job Responsibilities:


* Engage with customers in a call center environment that requires phone-based interaction.


* Demonstrate excellent communication, negotiation, and decision-making skills.


* Communicate effectively with customers and collaborate with internal departments.


* Maintain efficiency and accuracy by demonstrating proficiency in talking and typing in a fast-paced environment.


* Prioritize tasks to meet deadlines and ensure timely resolution of customer-related matters.


* Utilize an automatic dialing system.


* Adhere to company policies and procedures.

Required Qualifications, Capabilities, and Skills:


* High school diploma or GED.


* Strong organization and prioritization skills.


* Excellent communication and listening skills for effective interaction with customers and internal teams.


* Strong attention to detail, ensuring accuracy and thoroughness in all tasks.


* Proficiency in Microsoft Word, Excel, and Outlook.


* Analytical and problem-solving skills to address customer inquiries and resolve issues.

Preferred Qualifications, Capabilities, and Skills:


* Previous experience in the auto industry is helpful.


* Comfortable in a fast-paced, consistently changing environment.


* Basic skip tracing experience is strongly preferred.


* 1 years of collection experience is strongly preferred.


* Ability to work overtime as required.

Work Schedule:
Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule.

Specific schedule information will be provided by the Recruiter.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

Those in eligible roles may receive commission-based pay ...