Credit Support Manager II

Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Asset Wealth Management, and Investment Bank.

The Credit Monitoring Center of Excellence sits within WLS and provides Credit Compliance Monitoring for wholesale loan portfolios across the firm.

As a Credit Support Manager within the Credit Monitoring CoE, you will oversee a team of Credit Support Specialists tasked with evaluating compliance with credit agreement terms for a designated portfolio of borrowers.

Your role will involve frequent collaboration with global counterparts to ensure alignment with policies, procedures, and best practices.

You will work closely with our Credit Risk organizations, Bankers, and other internal operational teams on a global scale.

Job Responsibilities


* Ensure achievement of service levels across multiple processes


* Drive a strong risk and control environment including prevention/early identification of errors and above satisfactory quality performance


* Provide regular coaching to specialist to exceed expectations in their current role and set a clear path for career progression and mobility


* Follow up on all Quality Control & Quality Assurance cited errors performing root cause analysis when necessary.

Determine if errors are a result of training issues, knowledge gaps or unclear procedures.

Partner with leadership to develop plans to address errors at the process, individual, or procedural levels


* Provide subject matter expertise on all aspects of Credit Monitoring and/or Quality Control


* Take the lead on resolving escalations received through multiple channels; performing root cause analysis and partnering to reduce future escalations


* Work with Risk/Control partners to proactively identify and close any control gaps that may exist; interact with internal/external auditors, Credit Review and regulators


* Manage people working within the team and mentor/coach members to achieve their career goals

Required qualifications, capabilities and skills


* Minimum of 2 years' experience in Credit Monitoring and/or Quality Control with legal and financial documents analysis


* Strong understanding of commercial loan products, including documentation and credit agreements


* Strong verbal & written communication to effectively communicate with various stakeholders and across levels


* Ability to work independently with minimum supervision including demonstration of good time management


* Strong proficiency in using MS Office tools including MS Excel


* Excellent decision-making and strong analytical skills including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity


* Demonstrate the ability to function in a global environment, partnering jointly, in a cooperative manner, sharing information with co-workers and peers and support department and team plans, programs, and poli...