Experience Design Senior Associate

Join our team to drive innovative experience design, where user needs meet business goals in the dynamic world of financial services.

As an Experience Design Senior Associate in Design & Customer Experience Cross-Product, you will play a pivotal role in shaping the user experience of our products and services.

Leveraging your advanced knowledge of experience design principles, you will work within a multi-disciplinary team to identify scalable solutions and transform our ways of working at Chase.

You will also help build prototypes to test and iterate on concepts.

Job Responsibilities


* Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms while adhering to industry best practices.


* Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and user satisfaction.


* Conduct data-driven analyses to inform design decisions, transforming raw information into valuable insights.


* Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, catering to a diverse range of users.


* Operate with an iterative design mindset, incorporating user feedback to continuously improve user experiences.


* Analyze market trends, user research studies, and user behavior to inform design decisions and contribute to strategic thinking.


* Support the program strategy and delivery of our CCB Design Development Program.


* Design and deliver learning and training materials for recent graduates and career switchers.


* Develop people management skills by guiding design case challenges and managing stakeholder engagement.

Required Qualifications, Capabilities, and Skills


* 3+ years in user experience design or equivalent role focused on digital products and services.


* Proven ability to create visually appealing and functional designs using tools like Figma, Sketch, or Adobe Creative Suite.


* Experience in designing and optimizing user experiences across web, mobile, and other digital channels.


* Experience interpreting complex data and transforming it into actionable insights.


* Proficient understanding of inclusive design principles, accessibility guidelines, typography, color theory, and assistive technologies, with a history of creating accessible and inclusive digital experiences.

Preferred Qualifications, Capabilities, and Skills


* Experience in financial services or other highly regulated industries.


* Experience working with large, complex stakeholder groups.


* Experience in service design methodologies such as co-creation and service blueprinting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and...