Floor Director, Women's RTW and Shoes, Maison Madison Flagship Boutique

The Team:

The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region.

This position will report to the Managing Vice President and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Floor Director will be responsible for the Women's Universe which includes Women's Ready-to-Wear and Women's Shoes.

The Opportunity:

The Floor Director supports the location with consistent team leadership, floor presence, and hands on Métier management with balanced attention to all teams and floors.

This position is responsible for achievement of Floor Group Métier Sales volume, and Selling Team total goaled volume.

Responsible for preparation, participation and attendance at Podium buy bi-annually.

About the Role:

Floor Ambassador - Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service.

Consistent floor presence and partner to other departments.

Manage Métier merchandising for floor of responsibility.

Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues.

Fully responsible for bi-annual attendance and preparation for buy for corresponding areas of responsibility.

Ensures visual standards are met.

Team motivator and strategist.

Monthly identification of a key Métier focus or a Standard of Service to focus on.

Build contests, measurable selling campaigns or the like to bring about incremental improvement in business.

Consistent communication with Managing Director and store management team.

Weekly reporting and presenting business updates at Leadership meeting including sales to plan by total group and floor responsibility, team highlights, issues, etc.

Able to conduct full analysis of business issues and opportunities effecting decided strategies onto the floors and with the teams.

Coach staff for improved performance.

Analyze productivity by Sales Associate and conduct Monthly Individual Productivity meetings coaching and setting goals for increased performance.

Detailed client opportunities, selling by Métier performance, standards of service and goals should all be addressed on a monthly basis.

Writes and delivers annual performance appraisals.

Addresses all performance issues in a timely manner.

Responsible for timely preparation of inventories and cycle counts, including partnering with Operations Director in the reconciliation of discrepancies.

Supervisory Responsibility:


* YES

Ability to represent Leadership of entire store in the absence of the Managing Director.

Observant of support team, and Guard team productivity and adherence to policy.

Ability to gain partnership on store needs, and lead these teams although not direct reports.

Budget Responsibi...