Senior Director - Client Development

The Team:

The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience.

The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty.

The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.

The Opportunity:

The Senior Director of Client Development is a key partner for the métiers, the merchandising team, the retail and ecommerce teams in developing our Women, Men and Lifestyle Universes.

The Senior Director of Client Development will be responsible for overseeing our client development experts across MRTW, WRTW, Fine Jewelry, Beauty & Fragrances as well as Equestrian.

The Senior Director will develop and implement strategies to drive sales while ensuring seamless selling ceremonies and delivering the best client experience possible.

The Senior Director will partner with the CRM, Digital Analytics and BI team to understand our customer behaviors, analyze trends, and share insights with the retail and ecommerce teams.

He/She will develop key initiatives to engage with our clients most appropriately across channels.

All other duties as assigned by the supervisor.

About the Role:


* Develop a client development strategy around our Women, Men and Lifestyle Universes by leveraging data insights, client development expert's feedback as well as regional vice presidents and stores


* Define client action plans with each client development expert as well as métier partners


* Map our client journeys by segment/by métier to define a long-term client development strategy


* Work closely with the Maison and Watch métiers experts to identify client opportunities, share best practices and ensure alignment on bespoke client experiences offered


* Partner with Learning and Development team and Merchandising team to identify training opportunities and develop relevant selling ceremony and client experience modules


* Identify client development gaps/opportunities and partner with cross-functional teams to develop the most appropriate solutions/services/experiences


* Partner with the CRM team to identify clients for international events and accompany directly or indirectly these clients during these events


* Establish strong client relationships that allow for continuity and ongoing representation


* Work closely with the Client Experience team to define the animations calendar as well as create elevated and bespoke client experiences


* Monitor competitive activity to ensure that the appropriate response strategies are formulated and communicated

Supervisory Responsibility

Yes

Budget Responsibility

Yes

Decision Making Responsibility

Yes

About You:


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