Team Leader

General Role


* Assist in the daily store operations and manage team deliver quality service while achieving individual targets, identifying customers' needs, developing client relationships, and delivering post-sale services


* Manage the store independently in the absence of boutique management


* To achieve non-sales objectives (i.e., service provision and visual presentation of the store) in order to enhance customer satisfaction


* To collect, analyze and solve customer complaints

Responsibilities:

1.) Budget and Sales


* Help to achieve annual and monthly targets, monitor and review regularly


* Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department


* Analyze sales data and provide constructive suggestions for improvement


* Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness

2.) Stock and Process Control


* Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss


* Work with operation team on regular stock take and be able to explain discrepancies or irregularities


* Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan

3.) Merchandising


* Ensure the visual merchandise corresponds to the product's sales plan


* Suggest visual presentation for improving the sales through of slow-moving items


* Maintain shop display and environment in line with group guideline

4.) Store Operations


* Be present in sales floor as shift leader to oversee store operation, assist team whenever required


* Ensure store procedures are properly followed and smoothly operated


* Handle all customer complaints and difficult situations


* Conduct briefing session and act as Key Holders and a contact person in case of emergency


* Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency

5.) Team Management


* Motivate and coach team member to achieve sales and non-sales objectives


* Observe and review staff's performance with managers on regular basis


* Build morale and foster team spirit, encourage open two-way communication


* Monitor and manage the team to ensure enough manpower on floor to serve customers


* Organize the team to brief other team members after their training session to make sure that all teams share the knowledge


* Identify training need; follow-through team's learning and practices; ensure on-going applications at workplace

6.) Clientele Development and CRM


* Support and coordinate company events to develop a closer customer relationship


* Educate and convey brand messages to customers through different means


* Ensure customer database management and proper daily handling: explore new recruitment system to increase ...