Store Manager - Beijing Sanlitun

Major Responsibilities
1.

Business Development and Management


* Develop strategy of the house based on market trends, company strategy and retail objectives, and ensure that team fully understands the strategy and implement it.


* Work closely with Store management team to achieve sales target and ensure the sustainable development of business.


* Implement a proper buying strategy based on the specificity of Store (local market demand, inventory and sales objectives).

2.

Operation & Business Process


* Ensure all operational and compliance procedures are fully understood and followed.


* Ensure that Store has proper visibility, decoration and are presentable at all times upon company standard of daily operation.


* Streamline operations, optimize costs to enhance retail efficiency and effectiveness.


* Conduct regular analysis of sales and inventory to make suggestions on reorders or movement of stock, review stock level to support sales development and achieve a healthy sell out ratio.


* Observe and discuss with your management team for any necessity to take action on shop maintenance.


* Property management, 3 rd parties management

3.

Organization and People Development


* Provide the direction and guidance and regular & transparent feedbacks to management team to develop a strong team who can deliver the desired results through regular meetings and floor observation .


* Workforce planning.


* Foster Hermes culture and DNA.


* Work together with HRBP to develop and optimize the structure.


* Recruit, cultivate and empower talents in the team, and develop hi-potentials to next level


* Coach new Managers and enhance the exchanges among different stores.


* Ensure that staff is properly trained in areas of selling skills, customer relations, product knowledge & brand culture, operation and service.

4.

Customer Service


* Reinforce the customer experience core values and standards and guide the team to enhance the service level to excellence.


* Support store to handle all client complaints and questions quickly and effectively.


* Ensure the excellent customer experience for all customers and visitors

5.

Event


* Work closely with Communication team to ensure that brand objectives are clearly understood and implement communication activities and events smoothly


* Be at all times a proper "ambassador" for Hermès with all visitors of the house, and to ensure that each member of Store also acts as an "ambassador" of the brand

Requirements & Capabilities
1.

Core competencies


* Culture-fit


* Strong leadership, people-oriented


* Strategic thinking and strong logic


* Good communication skills, incl.

fluent English, French is a plus


* Mature, resilient and able to work under pressure, strong ownership, hands-on


* Excellent problem solving, interpersonal communication


* 8 years above of relevant retail management experience ...