Assistant Store Manager Amsterdam PC

GENERAL MISSION

As an Assistant Store Manager you will actively participate in the business development of the store while embodying the Hermès spirit of tradition, quality and service.

You will assist the Store Manager in the overall management of sales, service and people.

You will be fully in charge of the business during the Store Manager's absence.

MAIN ACTIVITIES

Operations and administrative support


* Support the Store Manager in all operational & administrative areas


* Ensure the respect of all company policies

Drive business performance


* Achieve and drive own and team's sales objectives


* Identify and develop client development opportunities for the team


* Maintain own client portfolio


* Coach the team to provide a consistent level of personalised service to all clients creating long-term relationships


* Support the store manager in preparing the buying sessions

Team animation


* Be the link between the team and the Store Manager through frequent presence on the sales floor


* Train and motivate the team to achieve best performance within Hermès standards and everyone's development needs


* Assist team in the selling ceremony and front-of-house operations


* Integrate new comers by sharing the Hermès spirit, quality and service expectations


* Coordinate daily morning briefs

Client service


* Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions


* Handle client complaints and be a strong support to the team in case of conflicts


* Offer an excellent after-sales service to create client loyalty

PROFILE


* At least 10 years of high end retail experience


* 3 to 5 years of managerial experience


* Ability to lead and drive team performance and customer service


* Good customer relationship management skills


* Strong business sense with good analytical skills


* Problem solving capabilities


* Strong team player


* Focus on quality


* Spirit of curiosity and eager to learn


* Care for results


* Flexibility and drive to go the extra mile


* Fluent in Dutch and English


* A good sense of humour!

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.