Client Services Manager

Client Services Manager (CQC)

Maryport, Cumbria

Permanent, Full Time (37.5 hpw)

Salary £26,164 per year (£13.38 per hour) plus, Great Benefits including Health Cash Plan! 

Home, a place where you belong 

Come and join Home Group as a Client Services Manager and lead your brand-new team of Supported Living Workers to deliver person centred care and make it a great place to work for our colleagues. 

Our 5 adult customers, all of whom have learning disabilities and/or autism, will be living in beautiful, self-contained apartments in the gorgeous location of Maryport.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers in our CQC registered service  

Typical day as a Client Services Manager in care


* Leading our team of supported living workers, you’ll help us deliver person centred, care packages to our customers who require support with a range of their daily living and personal care needs


* Work with a range of stakeholders including families, advocates, health and social care partners


* You’ll coach your team and manage individual and team performance, ensuring that high quality care is at the heart of everything they do  


* You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community


* You’ll ensure the quality of the service evidenced by CQC inspections and internal quality audits

You will go home each day knowing that you have helped change our customers lives for the better. 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review. 

You have


* Great people skills, ability to communicate and understand where people are in their life 


* The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers   


* Experience of CQC services and working with adults with learning disabilities and/or autism


* Experience of team management/leadership in a care environment and have the knack for empowering and developing others

Our team

Looking for a job where you really belong? Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

You’ll join our brand-new team of Support Workers, our Registered Manager Emma and Senior Occupational Therapist Esther, all who come from different walks of life and are here to support you as your make yourself at home.

Job Details


* Flexible working patterns will be available on a rota basis due to the service needing cover 24/7.

Customers will be supported 1:1 or 2:1 depending on their needs.


* Where we are flexible with you, we do need to meet the needs of our customers.

That may mean adapting your start or finishing times on occasion.


* Able...