CUSTOMER SVC/DEPT LEADER

Create an outstanding customer experience through exceptional service.

Establish and maintain a safe and clean environment that encourages our customers to return.

Direct and supervise all day-to-day functions, duties and activities for the Front-end department.

Responsible for the execution of best practices, goals and Front-end standards established for the department.

Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.

Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998.

Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.

With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter.

That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.

We help feed your future by providing the value and care you need to grow.

If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.

Apply today to become part of our Smith's family!Minimum


* Effective communication skills


* Knowledge of basic math (counting, addition, and subtraction)


* Ability to handle stressful situations


* Retail or Customer Service experience



* Promote trust and respect among associates.


* Communicate company, department, and job specific information to associates.


* Collaborate with associates and promote teamwork to help achieve company/store goals.


* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.


* Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.


* Monitor and control supply expenses for the department.


* Manage cash control, sales and cash items and records for the store.


* Manage the scheduling of Front-end associates to provide adequate department coverage.


* Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.


* Develop and implement a department business plan to achieve desired results.


* Create and execute sales promotions in partnership with store management.


* Implement the period promotional plan for the...