Director Field Service, North America

Johnson & Johnson MedTech is recruiting for a Director of Field Services, North America within our MedTech Surgery organization.

The location for this position is Santa Clara, CA.

At Johnson & Johnson MedTech, we are working to solve the world's most pressing healthcare challenges through innovations at the intersection of biology and technology.

We harness our deep expertise in surgery, orthopedics, vision, and interventional solutions to design healthcare solutions that are smarter, less invasive, and more personalized.

The MedTech Surgery organization was recently established to combine Ethicon's market-leading surgical portfolio with the Robotics & Digital Solutions portfolio.

The MedTech Surgical organization is comprised of: Wound Closure & Healing and Biosurgery, Endo Mechanical and Energy, OTTAVA (Surgical Robotics), MONARCH (Flexible Robotics), and MedTech Digital.

Position Summary:

As we look to mature the Ottava robotics business from development to commercialization, this role is a foundational element of our commercialization and on-market strategy.

The Director of Field Services would be accountable for setting up and maturing our Field Services organization, responsible for supporting robots in the market.

This role also has responsibility for creating and executing the Field Services strategy and maturing a new capability for Ottava.

Key Responsibilities:


* Strategy Development: Create and execute the field service organizational strategy, aligning field service goals with overall service objectives.


* Field Service Management: Lead a field-based team to drive effective field service operations, including scheduling, resource allocation, and performance monitoring to ensure timely and efficient service delivery.


* Organizational Development: Create and scale field services organization, defining structure and roles and leading recruitment efforts to scale.


* Budget Management: Develop and manage the budget for the field service organization, ensuring a balance between cost and quality for the surgical robotics offerings.

Identify and collaborate with Service Upstream Marketing opportunities to enhance service offerings through customer management


* Drive Cross Functional Partnerships: Partner with service marketing, product support engineering, and customer support teams to ensure seamless service delivery and align strategic service objectives.

Collaborate with continuous engineering and manufacturing to address product issues and drive improvement projects.

Education:

• A minimum of a Bachelor's Degree is required

Required Skills and Experience:


* Minimum 10 years of related experience, preferably in Service


* At least 8 years of people management experience.


* History managing a budget of at least 20M.


* Leadership Skills: Strong leadership abilities to inspire and manage teams, fostering a culture of excellence, collaboration, and accountability.


* Field Service Man...