Sr Representative Customer Service Ops

Johnson & Johnson is currently seeking a Sr Representative Customer Service Ops to join our Team located in Bogota.

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/ .

The Customer Service - Regional - Sr Representant is a key point of contact for internal J&J functions and external parties to engage the Customer & Logistics Service (CLS) and Customer Service organization.

The Specialist provides direct support to customers and facilitates transactional activities.

Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products and their interrelationship.

The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including: Supply Chain, Finance and Shared Services in order to resolve customer issues.

The CS Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.

Main Responsibilities:

Responsible for order management activities including:


* Scheduling deliveries and appointments


* Processing orders


* Order tracking and support to customer inquiries for new and existing orders

Responsible for invoice management activities including:


* Invoicing customer sales orders


* Facilitating invoice corrections


* Reviewing customer billing plans


* Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements


* Solve issues related to: Orders, Claims management, Returns management, Recall management


* Interact with other areas to find solutions


* Contact the customer with the final solution


* Develop deep insights into the needs of our patients, customers, markets and communities.

Use insights to uncover important unmet needs.


* Challenge the status quo and adapt to change taking advantage of opportunities to have a positive impact.

Identify and communicate meaningful risks, take appropriate action and demonstrate an awareness of the highest standards of quality and compliance.


* Engage in transparent and constructive conversations contributing to high-performance teams.


* Act with speed, flexibility and accountability to achieve goals

Education:

• University/Bachelor's Degree or Equivalent

Requirements:


* Bilingual (Spanish and Portuguese)


* 3-4 years related experience


* Technical skills: MS Office.


* Soft skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of in...