Operations Handling Supervisor

DHL Global Forwarding (Australia) Pty Ltd is a global leader in the Freight Forwarding industry.

The Operations Handling Supervisor (Imports) position has recently become available within our Handling team based in our Matraville DGF location in Sydney, NSW   

 

 

About Us  

 

Connecting People.

Improving Lives.  

DHL is the leading global brand in the logistics industry.

Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air, and ocean transport to industrial supply chain management.

With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as “The logistics company for the world.”  

 

DHL is part of Deutsche Post DHL Group.

With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world.

Deutsche Post DHL Group aims to achieve net-zero emissions logistics by 2050.  

 

Overall, Role Purpose  

 

The Operations Handling Supervisor (Imports) is responsible for the below:  


* Supervising Transactional Operations in the forwarding area.  


* planning and implementing strategies to ensure improvement in both service and performance 


* assisting to manage costs and to provide the most reliable, effective and cost-efficient service in the market. 

 

Accountabilities 

 


* Provide best-in-class service to meet their exacting business and operation requirements by ensuring development and implementation of initiatives and partnerships  


* Contact management of customers  


* Communicate DHL progress activities and plans  


* Promote company’s interest to expand customer base  


* Develop and manage relationship, manage performance and cost of key suppliers, country agent partners 


* Support the business development process and provide after sales support, to achieve revenue and profitability targets 


* Ensuring the maintenance of a healthy and safe workplace. 


* Develop IKOs/KPIs with team members and monitor individual performance.

 

 

Skills / Qualifications  


* Tertiary qualified or an equivalent qualification  


* Possess a demonstrated understanding of warehousing processes  


* Minimum three (3) to five (5) years of previous experience/knowledge of International Logistics/International Supply Chain / Freight Forwarding / Account Management / Warehousing Solutions  


* Leadership through effective communication and the ability to influence outcomes a...