Director of Business Units- US Customs Brokerage

Job title: Director of Business Units - US Customs Brokerage

Job location: Columbia, South Carolina

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. 

Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html

We have an outstanding career opportunity for a Business Unit Director for our US Customs Brokerage team.

This role is part of senior leadership responsible for overseeing 4 operational units and managing all aspects of customs brokerage operations.

This position requires extensive knowledge and strong leadership skills, as well as the ability to drive operational excellence, and work within a matrix organization.  The Director of Business Units will ensure compliance with all US customs laws and regulations, optimize operational processes, and lead a team of customs brokerage professionals to deliver high-quality service to clients, and ensure execution of standard as outlined by Product leadership.

Key Responsibilities:

1.

Leadership and Management



* Team Leadership: Lead, mentor, and manage a team of customs brokerage professionals, including managers, supervisors, and staff.


* Performance Management: Set performance goals, conduct regular performance evaluations, and provide feedback and coaching to team members.


* Talent Development: Identify training and development needs and implement programs to enhance the skills and knowledge of the team.

2. Operational Excellence



* Process Optimization: Develop and implement efficient operational processes to ensure timely and accurate customs clearance.


* Compliance: Ensure compliance with all US customs laws, regulations, and policies.

Stay updated on changes in customs regulations and implement necessary adjustments.


* Quality Control: Establish and maintain quality control standards to ensure high levels of accuracy and efficiency in customs brokerage operations.

3. Client Relations



* Client Management: Build and maintain strong relationships with clients, ensuring their customs brokerage needs are met effectively.


* Customer Service: Address client inquiries and concerns promptly and professionally.

Implement strategies to enhance customer satisfaction.


* Client Reporting: Provide regular updates and reports to clients on the status of their shipments and customs clearance processes.

4. Strategic Planning



* Business Development: Identify opportunities for business growth and expansion within the customs brokerage sector.

Develop and implement strategies to attract new clients and retain existing ones.


* Market Analysis: Conduct market analysis to stay informed about industry trends, competitor activities, an...