Tech Solutions Admin

Company

Federal Reserve Bank of Kansas City

As a part of the nation’s central bank, the Federal Reserve Bank of Kansas City supports a safe, sound, and stable financial system.

We work within diverse communities throughout our region and nation to support the Bank’s mission and foster understanding of our economy, the payments system, and financial institutions for all Americans.

Together, we serve the public and each other in an innovative environment that values the highest ethical standards.

Our organizational values of Integrity, Service, Growth and Development, Innovation, and Inclusion anchor us in everything we do.

Here you’ll find support to grow your career with a diverse team, united in a clear and common purpose.

About the Role:
The Federal Reserve Bank is seeking a Tech Solutions Admin to join the Stored Value Card (SVC) department.

As a Tech Solutions Admin you will perform day-to-day end user operations support that allows SVC to maintain a payment system in support of the Department of Treasury.

This payment system is utilized by personnel at Army, Air Force, Navy, Space Force and Marine bases in the United States and peacekeeping bases overseas.

You will be relied upon to perform a variety of activities that include building and configuring equipment, evaluating and installing new hardware and software, and monitoring and troubleshooting equipment and systems. 

To be successful in this position you will need to acquire and maintain a solid understanding of SVC business application production and testing support as well as excel in providing operational technical support in complex and dynamic circumstances.

This is a great position for those that are interested in using and learning technology related to supporting laptops, Point of Sale (POS) devices, and other payment system devices.

Important Activities:


* Test, install, configure, QA and deploy laptops, POS devices, and other card accepting devices on the EagleCash and One-Card program being deployed to Continental United States (CONUS) and Outside Continental United States (OCONUS) locations, within predetermined Service Level Agreement (SLA) timelines.


* Partner with other IT teams as needed to troubleshoot, resolve, and document incidents. 


* Develop and document best practices for the department.


* Install, update, maintain, monitor, and test the operation of systems and applications, including, but not limited to, vulnerability management, change/problem management, and/or asset management.


* Track all incoming equipment requests.


* Recover financial transactions from returning equipment in a timely manner. 


* Assist with repairs, clean and refurbish returned equipment. 


* Maintain an accurate inventory of supplies/equipment and generate appropriate and timely inventory reports. 


* Prepare items and associated paperwork for shipment.


* Provide technical support to Treasury and military service equipment...