Summer 2025 Intern - IT Business Systems Analyst

Company

Federal Reserve Bank of Dallas

We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all.

These efforts take a team of dedicated individuals doing many different jobs.

Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.

Location: #LI-Hybrid

ABOUT THE DALLAS FED: 

 
At the Dallas Fed we serve the public by partnering with communities and businesses, promoting jobs and stable prices, and keeping your money safe and available.

We welcome different perspectives, ideas, and experiences, and are committed to maintaining an inclusive and diverse culture.

As part of the nation’s central bank, we are committed to improving the economy and our communities.

Are you ready to make a difference? 
  
Learn more about the Dallas Fed: www.dallasfed.org/fed. 
  
ABOUT THE INTERNSHIP PROGRAM: 

 
We offer paid, full-time summer internships for many majors, with fulfilling work and opportunities to grow.

To help launch your career, we provide dedicated staff mentors.

You’ll also learn from senior leaders and industry experts.

As part of the Federal Reserve System, you’ll be connected to a professional network that spans the nation.

You will begin in early June 2025 and will be based in the Dallas office. 
  
Learn more about our internship program: www.dallasfed.org/internships. 

ABOUT YOUR TEAM:

Join National IT’s Endpoint-as-a-Service (EaaS) team which is headquartered in Dallas, TX.  Be a part of a team which delivers IT hardware and software requests through an easy-to-use, Amazon-like, intuitive experience.  The experience allows users to access a central portal to request software, hardware, mobile devices, and accessories via a ServiceNow catalog tool.  The team continues to expand functionality of the central portal and is looking for an individual who can contribute thought leadership, business acumen, and process improvement methodology to the expanding service.   

WHAT YOU’LL DO:

Contribute to a variety of tasks by being part of an Agile Scrum team that manages the day-to-day tasks related to supporting, expanding, and enhancing the Endpoint-as-a-Service central portal to the Federal Reserve System. 



* Work in a fast-paced, agile organization to develop a pragmatic understanding of a Kanban team 


* Gather requirements from IT and business managers to enhance the design of ServiceNow catalog items 


* Contribute insight into logical and functional requirements that can be translated into actionable development items 


* Coordinate system-wide district communications to harmonize workflows between Reserve Banks 


* Engage in unit testing and UAT in multiple platform environments to ensure developers have achieved design requirements 


* Create reports and dashboards to display meaningfu...